Customer Service Representative (CSR) - Remote

November 9, 2023

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LQ Digital

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We’re a performance marketing agency with a single mission: acquiring your best customers.

Lead Qualification • Live Transfers • Online Marketing • Search Marketing • PPC Campaign Management

201 - 500

Description

• Make and take customer phone calls • Successfully use scripts to guide conversations • Record information on the consumer conversation using LQ systems • Work with different clients and campaigns • Provide quality customer experiences

Requirements

• Strong communication skills • Experience working with computers • A quiet work space that is free from noise or distractions • Previous call center or customer service experience a plus • Military sensitivity a plus • Must live in Texas Technical Requirements: - Computer Type: Windows-based Desktop or Laptop PC ONLY. (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible) - Operating System: Windows 10 - Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop a separate monitor (19” or larger) is highly recommended - RAM: 4 GB (minimum) - CPU Processor Speed: Dual Core 2 GHz (minimum) - Free Disk Space: 20 GB (minimum) - USB Ports: 2 available (minimum) - USB Headset: Logitech H390 or equivalent - Mouse: Standard mouse. No touchpads. - Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems) Internet Requirements (Minimum): - Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible - Connection Speed: Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300. Visit https://clients.amazonworkspaces.com/Health.html and check the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or FAST - Modern smartphone required for two-factor authentication.

Benefits

• Flexible work schedule • Paid Time Off • Medical, Dental, and Vision coverage • Medical/Dependent flexible spending account (FSA) • Health Savings Account (HSA) • 401k • Short Term Disability • Life Insurance • Accident Insurance • Critical Illness Insurance