Bilingual Customer Service Assistant – English, Spanish

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Mangone Law Firm, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚖️ Legal

🌍 Social Impact

👥 B2C

Legal • Social Impact • B2C

Mangone Law Firm, LLC is a legal firm that specializes in helping individuals regularize their immigration status in the United States. The firm, led by attorney Auguy Mangone, offers personalized services to those who have suffered harm or could be at risk if they return to their home countries. Mangone Law Firm focuses on humanitarian aid, such as facilitating family reunification and offering various visa options, including T visas for victims of abuse, VAWA visas for those experiencing extreme cruelty, U visas for victims of certain crimes, and Juvenile visas for minors who have been abandoned, abused, or neglected. The firm prides itself on providing flexible payment plans, confidentiality, and a supportive approach throughout the immigration process.

📋 Description

• Handle inbound and outbound calls, ensuring timely, professional responses. • Manage notifications, letters, timelines, and reports for client cases. • Follow up with clients, including those in “no cooperation” status, to confirm details and move cases forward. • Schedule and confirm appointments. • Use CRM and communication tools (Camplegal, Monday, Slack, Google Workspace) to track and manage interactions. • Uphold high service standards by meeting KPIs for calls, follow-ups, and reporting.

🎯 Requirements

• Experience: Call center, customer service, or related experience (preferred). • Bilingual: Clear and effective communication skills in both Spanish and English (written and spoken). • Technical Skills: Strong command of Google Workspace and familiarity with CRM platforms. • Soft Skills: Empathy, problem-solving, time management, and organizational skills. • Flexibility: Availability for rotating shifts with full-time commitment.

🏖️ Benefits

• A competitive compensation: base payment per hour (Between $6 to $9er hour worked) • Ongoing professional development opportunities for you to strengthen your skills and grow in your career. • A dynamic and challenging work environment, where your talent will be valued and recognized. • The opportunity to make a positive impact on people's lives, helping them achieve their dreams of a better life in the United States. • Paid time off, available after 12 months. • 100% Remote.