Manychat empowers businesses to create Facebook Messenger bots for marketing, sales, and support, helping to grow ROI and revenue. We power more than 400,000 businesses all over the world to have 1B+ monthly business-to-customer conversations. TIME: "Messaging is evolving as the next platform..."​TechCrunch: "Forget Apps, Now The Bots Take Over"​ The NY Times: "Bots are the new apps."​BUILD YOUR BOT painlessly using an easy visual interface and never worry about technical details involved in launching and operating your bot.BROADCAST MESSAGES to thousands of subscribers. Every time someone starts chatting with your page on Facebook, they become a subscriber. ManyChat lets you broadcast any content you choose to all of your subscribers at once. Remember, there is no algorithm, which means your subscribers are forever yours.SCHEDULE MESSAGES so you can sit back and relax. Daily broadcasts are time-intensive. Instead, you can schedule messages in advance and ManyChat will send your content.AUTOPOSTING from RSS, Facebook, Twitter and YouTube automates your feed - subscribers are notified every time you post new content. WELCOME USERS automatically by setting up beautiful welcome messages that greets every new subscriber personally. This message can contain pictures, sliders, menu options - everything you need to engage a new subscriber.AUTOMATE replies to specific keywords. Make your bot more functional: just set up a keyword and define a reply. This can be used to create keyword menus, content catalogs or even text-based mini-games. The only limit is your imagination.

Manychat

Customer Success & Support

• Manage a scaled book of customers to drive overall account health via targeted engagements with regards to product usage optimization, education, adoption, and customer satisfaction
• Serve as an advocate for our customers by sharing feedback and insights to various departments
• Proactively identify opportunities for customer growth and expansion
• Build and maintain a deep understanding of our products and services, industry trends, and competitive landscape
• Ensure high customer satisfaction ratings (CSAT) across all Customer Success engagements

Customer Success Manager (Bilingual - English/Spanish)

• Manage a scaled book of customers to drive overall account health via targeted engagements with regards to product usage optimization, education, adoption, and customer satisfaction
• Serve as an advocate for our customers by sharing feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on innovation and improvement needed to optimize the Manychat experience
• Proactively identify opportunities for customer growth and expansion, working closely with sales and support to develop strategies and plans
• Build and maintain a deep understanding of our products and services, industry trends, and competitive landscape to better serve customers and identify opportunities
• Ensure high customer satisfaction ratings (CSAT) across all Customer Success engagements

Customer Success Manager (Bilingual - English/Portuguese)

Product Marketing

• Lead the product marketing function for the company at a global scale.
• Manage significant product launches, ensuring alignment with our strategic goals and delivering measurable results.
• Develop and implement robust GTM strategies for our existing and new product lines, focusing on Facebook Messenger, Instagram, and WhatsApp.
• Supervise the work of our team of Product Marketing Managers, providing leadership, mentorship, and performance feedback.
• Collaborate closely with our Product, Sales, and Marketing teams to ensure that our product messaging and positioning align with market needs and our company vision.
• Conduct thorough market research and competitor analysis to inform our product positioning and strategies.
• Define clear metrics and KPIs for our product marketing initiatives and use data insights to refine and enhance our strategies.
• Actively participate in key sales and customer meetings to gain firsthand feedback and insights.

Remote Jobs at Manychat

Manychat

Customer Success Manager (Bilingual - English/Spanish)

Manychat

Customer Success Manager (Bilingual - English/Portuguese)

Manychat

Director, Product Marketing

Manychat