Customer Support Agent

April 24

Manychat

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We help businesses grow by building meaningful relationships with their customers.

Facebook Messenger • Bot Creation • Bot Marketing • Bot Subscribers • Messenger Marketing

51 - 200

💰 $18M Series A on 2019-04

Description

• Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product • Analyze and respond to queries via ticketing system (no calls) • Become a power user of our product to delight the customers • Identify cases that need to be escalated and escalate effectively • Share feature requests and effective workarounds within the Support team • Collaborate with the broader Manychat team on business objectives • Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.

Requirements

• 2+ years of experience in a customer-facing role in the tech company — SaaS, PLG or Enterprise background is a plus • Fluency in English and Spanish or Portuguese • Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication • Team-first mentality, with an unmatched level of support for teammates • Ability to work in a fast-paced environment and learn quickly • Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team

Benefits

• Professional development budget for relevant conference tickets, training programs, or courses. • Flexible benefits plan to choose the perks that fit your needs. • Health insurance, including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.