UENI Ltd
UENI empowers small businesses. We build them unique websites and provide the tools they need to succeed online.
digital marketing • technology • social media • small business • local business
51 - 200
Customer Support Agent - Multichannel
March 14
UENI Ltd
UENI empowers small businesses. We build them unique websites and provide the tools they need to succeed online.
digital marketing • technology • social media • small business • local business
51 - 200
Description
• Answer a variety of customer queries via different channels, including live chat, e-mail, and phone • Reach sales & retention targets to ensure the customer experience is maximized
Requirements
• 2+ years in a Customer Service role responding to large volumes of emails and chats • Fluency in English is a must • Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
Benefits
• Top performers rewarded with promotions, remuneration progression, and performance bonuses • Generous paid sick time • Working Hours: Monday-Friday with one working weekend every 4 weeks 11am-7pm EST.
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