Salesforce Administrator

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Masco Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1929

🛒 Retail

Retail

Masco Corporation is a global leader in the design, manufacture, and distribution of branded home improvement and building products. The company enhances consumers' living spaces worldwide through its comprehensive portfolio of products. Masco is dedicated to better living possibilities, focusing on improving homes, the environment, and communities. The organization operates with a strong ethical culture, continuous improvement mindset, and leverages its scale to create long-term shareholder value. Masco is also committed to sustainability and social responsibility, striving to maintain high standards in environmental, social, and governance practices.

📋 Description

• The Salesforce Administrator is a proactive individual who can help us continually improve and enhance our Salesforce platform • Gather requirements and feedback, and design scalable best practice solutions • Comfortable with change management, governance, communication, prioritizing, and providing product support for the Marketing, Customer Service, and Sales organizations. • Skilled in all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority • Day-to-day operations: troubleshooting and minor requests. • Salesforce Reports and Dashboard Management. • Delivery of SFDC-related projects and enhancements. • Proactive system maintenance including security reviews and release updates • Document business and technical requirements. • Create unit/regression/UAT test scripts. • Participate in and coordinate the execution of functional unit testing, user role testing, data analysis, and integration testing. • Change Control Project based: training materials and end-user training. • Proactive communication of any platform changes or issues to appropriate stakeholders. • Maintain up-to-date knowledge of Salesforce functionality and best practices, and proactively recommend solutions that drive efficiency and productivity.

🎯 Requirements

• 5+ years of experience with CRM systems, at least 3 years directly as an SFDC Admin or equivalent • Excellent English communication skills, both verbal and written. • Strong communication experience with international teams. • Ability to use MS Office applications (Outlook, Excel, Word, and PowerPoint) • In-depth understanding of the architecture, capabilities, and constraints of the Salesforce application • Experience documenting business processes • Experience with the Sales Cloud, Service Cloud, and Experience Cloud (Manufacturing and CPQ are a plus) • Experience in SFDC Lightning Web Components and Aura Components • Salesforce certifications: Salesforce Certified Administrator (required) • Salesforce Advanced Admin Certification (preferred) • Salesforce Platform App Builder Certification (preferred)

🏖️ Benefits

• CTC: As per market standards • Must Have Broadband Availability: Minimum 30 MBPS - Only connections from national service providers such as Jio, Tata, Airtel, or Hathway Fiber are acceptable. • IT Asset Arrangement: All necessary equipment (based on role)- including One/two monitors, one laptop, and supporting accessories will be provided by the company.