Web Support Technician (Customer Success)

February 28

Matomo

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A web analytics revolution has begun ...

Analytics • Open Source • Web Analytics • Data Liberation

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Description

• We’re looking for a Web Support Technician to join our growing team with the goal of making our customers successful. • The Web Support Technician contributes to the team’s mission of making customers successful and enabling them to realize business value. • Responsibilities include delivering happiness to customers, providing guidance, debugging customer issues, improving processes, continuous learning, and more.

Requirements

• At least 5 years of work experience in Web Services Support and at least 1 year experience in IT Support would be ideal. • At least 1 year of work experience using web skills like JavaScript, Jquery, HTML, CSS, AJAX • At least 2 years of work experience using Linux and web servers • Relevant work experience with databases and SQL queries • Excellent technical troubleshooting skills • Experience working or using web analytics (eg. Matomo or Google Analytics)

Benefits

• Remote work • Flexible hours • 25 days of paid holidays per year plus your national public holidays • Co-working space paid for • All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.) • Immediate impact • Onboarding training plan for the new staff member