IT Operations Specialist (Remote)

February 24

Mattermost

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Helping you build better software by aligning teams, tools, and processes across the entire development lifecycle.

51 - 200

💰 $50M Series B on 2019-06

Description

• Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience • Contribute to a smooth onboarding and offboarding experience • Manage inventory and help develop the asset management system • Contribute to refining and adding to IT policies and documentation • Work on various projects related to increasing productivity, security, and taking IT to the next level. (Think implementing an MDM solution, revamp of the helpdesk system, rollout of a new EDR solution) • Collect information, analyze it, and find solutions for hardware and software issues

Requirements

• 3+ years of work experience in an IT role in a Mixed OS environment • Working knowledge of administering a large SaaS stack • Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace • Firm grasp on security best practices • Preferred experience working remotely and as part of a global team

Benefits

• Remote-first, open source company • Embrace diversity • Equal opportunity employer