Head of Revenue Operations

March 19

Maven AGI

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Generative AI platform to reimagine customer experience starting with support

Customer Support • Customer Experience • Generative AI • Artificial Intelligence

11 - 50

Description

• Partner with functional leads and executive team to create, measure, and optimize the entire customer lifecycle, from lead generation to retention, ensuring a smooth and efficient journey. • Work closely with finance on areas such as revenue recognition, comp plans, staffing ratios, and target setting. • Support deal execution including the contracting process, deal review, and approval. • Lead the selection and management of technology stacks and tools that enhance revenue operations and provide critical business insights. • Design and implement robust forecasting models to accurately predict revenue trends and inform strategic decisions such as prospect targeting, use of telemetry data, process automation. • Drive core business cadences to monitor the health of the business (e.g., forecasting, pipeline reviews, QBRs, board meetings). • Develop and maintain best in class operating metrics and source of truth reporting, providing actionable insights to drive revenue growth and operational efficiency. • Identify, own, and execute strategic initiatives to up-level and unlock growth, often working cross-functionally with sales, customer success, marketing, and product/eng. • Foster a data-driven culture, ensuring that decisions and strategies are based on accurate and timely data. • Drive continuous improvement by staying abreast of industry trends, best practices, and emerging technologies in revenue operations. • Work directly with leadership to influence Maven’s GTM strategy for the 1-3 year time horizon.

Requirements

• 6+ years of experience in GTM Strategy, Business Operations, Sales Operations or related roles at a B2B SaaS company • Experience working hands-on with CRM systems • Excitement around building the revenue Operations function from 0→1, eager to be hands on in both strategy and execution • Outstanding communication skills: ability to turn data into insights and tell the story to cross-functional stakeholders • Exceptional critical thinking and analytical skills • Bias towards action with the ability to quickly consider what long-term decisions must be made today and what can start as an MVP • Advanced Excel skills, Python is a +

Benefits

• High Impact in cutting-edge field: Be at the vanguard of AI innovation. • Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes. • Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.