Happiness Engineering (Customer Experience & Technical Support) | Interest Form

March 23

McNair Interests

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Private investment and management company

Private Equity • Investing • Commercial Real Estate • Biomedical Sciences • Residential Real Estate

11 - 50

Description

• Lead WordPress.com customer experience teams • Deliver high-quality, responsive support to customers, developers, and agencies • Collaborate closely with the Head of Happiness division • Set direction and make necessary decisions to move the organization in the right direction • Drive growth and retention through building customer relationships • Develop and mentor a team of 130+ Happiness Engineers globally and 15+ team leads

Requirements

• Strategic leader with experience scaling and leading 100+ global customer experience teams • Ability to create order from chaos and adapt to changing conditions • Founder-like mentality with a focus on growth and retention • Strong leadership skills in performance management and team development • Excitement to take on a challenge and make a positive impact on customers and team members

Benefits

• Competitive salary • Challenging and rewarding work • Opportunity for growth and development • Making a difference in customers' lives • Leading a team of Happiness Engineers globally