Strategic Customer Success Manager

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Megaport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📡 Telecommunications

Networking • Cloud Computing • Telecommunications

Megaport is a leading provider of global private connectivity solutions that enable simplified network interconnection. The company offers a platform for deploying secure, scalable, and agile networks that interconnect data centers, clouds, and virtual points of presence. Megaport's services allow users to create secure and dynamic network connections on-demand, without hardware or long-term contracts, offering flexibility and speed to businesses. By partnering with global service providers, data center operators, and systems integrators, Megaport ensures robust and widespread network access across 930+ locations in 25 countries. Its smart software tools and APIs allow for easy network management, making it a trusted choice for cloud networking and hybrid cloud solutions.

📋 Description

• Act as the main point of contact and interface with existing customers, managing post-sale relationships • Drive upselling, cross-selling, enablement, service performance, renewals, and the overall customer experience • Drive incremental sales and retain existing revenue through proactive customer outreach • Introduce customers to product enhancements, service developments, pricing initiatives, and other Megaport benefits • Collaborate with Direct Sales Executives and Solutions Architects in the Integrated Accounts Team • Drive, grow, and retain targeted revenue from existing customers • Proactively manage renewals and convert month-to-month customers to term subscriptions • Advise customers during onboarding and enablement to ensure quick time to value • Conduct sequenced outreach to drive adoption, solution awareness, and engagement with Megaport and partners • Champion customers throughout their journey and facilitate resolution of service issues • Nurture the nominated customer base and execute engagement strategies • Analyze customer experience, report trends, and update growth opportunities and pipeline in SFDC • Maintain in-depth knowledge of Megaport products, solutions, and competitor offerings; propose and demonstrate solutions • Review objectives with management and execute aligned tasks • Collaborate with Sales, Marketing, Finance, Operations, and other teams • Evaluate customer feedback and recommend process improvements

🎯 Requirements

• 3+ years of experience within the Enterprise software market or Internet/Telecommunications industries • 3+ years of experience in an Account Management or Customer Success role • Ability to work in a fast-paced technical environment with multiple tasks or goals • Strong verbal and written communication skills • Ability to collaborate effectively across internal and external organizations • Ability to identify customer needs, understand service issues and pain points, and present suitable solutions • Ability to deliver revenue results using a consultative-based selling approach • Ability to work with wider Megaport teams on revenue generation and results • Ability to maintain records, reports, and data according to Megaport models • Professional English is required • Experience proposing or deploying cloud and virtualized compute solutions in enterprise customer environments is highly desired

🏖️ Benefits

• Flexible working environments • Birthday Leave • Generous study and training allowance + 5 days paid study leave • Creative, fun, and contemporary workspaces • Motivated team of industry experts and new talent • Celebrated success with ‘Legend’ and ‘Kudos’ Awards • Health and wellness program