Customer Care Expert, Italian Speaking

🔥 0 minutes ago

🌐 Greece, Bulgaria, +3 more countries – Remote

🇬🇷 Greece – Remote 🇧🇬 Bulgaria – Remote 🇮🇹 Italy – Remote 🇫🇷 France – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Provide high-level assistance to Italian-speaking clients regarding vehicle inquiries, maintenance schedules, and technical support. • Represent premium automotive brands by delivering expert advice and solutions via phone, email, and chat. • Guide customers through automotive service processes, ensuring a seamless and luxury-standard user experience. • Maintain detailed records of customer interactions, vehicle diagnostics, and case history within CRM systems. • Collaborate with cross-functional teams to resolve complex automotive service-related issues. • Stay updated on the latest automotive market trends and vehicle specifications to better advise the client base.

🎯 Requirements

• Native or fluent Italian (spoken and written). • Valid EU passport (mandatory). • Genuine interest in the automotive sector and a passion for customer excellence. • Strong communication skills and a professional, empathetic attitude. • Ability to adapt to a remote work environment while remaining fully engaged with team objectives. • Excellent problem-solving capabilities and basic technical literacy.

🏖️ Benefits

• Competitive Monthly Salary with 13th and 14th salaries paid annually. • Monthly Performance Bonus tailored to your success. • Fully Paid Relocation Package including flight, airport transfer, and initial hotel accommodation in Greece. • Fully Paid Professional Training in automotive customer service standards. • Comprehensive Private Health Insurance coverage. • Opportunity to work within a prestigious international environment, positioning yourself for long-term career growth. • 300 days of sunshine, coastal landscapes, historical heritage, Mediterranean culture, and emphasis on well-being in Greece.