French Speaking Customer Service Agent

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Deliver customer support to French-speaking clients via telephone, email, and live chat • Handle customer enquiries, complaints, and service requests, striving for first-contact resolution • Log customer interactions and case updates in the company CRM system • Investigate and escalate complex or unresolved issues to appropriate internal teams • Contribute to team performance targets, including customer satisfaction, response times, and quality assurance • Stay informed about product and service updates, company policies, and industry best practices • Collaborate with colleagues and team leaders to share knowledge and improve support processes • Uphold company brand values and service standards in every customer interaction

🎯 Requirements

• Native or fluent French proficiency, spoken and written — absolute requirement • Valid EU passport or appropriate work authorisation — mandatory • Good command of English for internal communication and training • Previous customer service, contact centre, or Customer Support Services experience highly advantageous • Excellent interpersonal and communication skills • Strong digital literacy • Ability to work with CRM platforms, ticketing systems, and standard office software • Self-motivated and reliable • Ability to work independently in a remote setting while remaining collaborative

🏖️ Benefits

• Competitive Monthly Salary • Fully Paid Training • Health Insurance — private medical coverage • Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation • Monthly Performance Bonus • 2 Extra Salaries Per Year — 13th and 14th salary • Remote Work Flexibility — anywhere within Greece • Career progression opportunities • Supportive multicultural team environment