German Speaking Customer Service Agent

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Serve as the primary point of contact for German-speaking customers via phone, email, and live chat • Provide accurate, timely, and empathetic responses to customer queries, complaints, and service requests • Diagnose and resolve customer issues at first point of contact, escalating complex cases when necessary • Maintain detailed and accurate customer interaction records in the CRM system • Identify customer experience improvements and share feedback with team leaders and quality assurance teams • Collaborate with multilingual support teams • Adhere to SLAs, quality benchmarks, and company policies • Participate in ongoing training and coaching programmes

🎯 Requirements

• Native or fluent German language proficiency, spoken and written, is essential • Valid EU passport is mandatory • Previous customer service, customer support services, or client-facing experience strongly preferred • Excellent communication and active listening skills • Strong computer literacy and ability to navigate multiple systems and platforms simultaneously • Proactive, solution-oriented mindset with commitment to exceptional customer experience • Good command of English is an advantage for internal communications and training

🏖️ Benefits

• Competitive Monthly Salary • Fully Paid Training programme • Comprehensive Health Insurance coverage • Fully Paid Relocation Package, including flights, airport transfer, and hotel accommodation • Monthly Performance Bonus • 2 Extra Salaries Per Year in the form of a 13th and 14th salary • A fully remote working setup within Greece • A supportive, multicultural, and inclusive team environment