IT Account Manager – Managed Services

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Minutes to Seconds

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Minutes to Seconds is a company specializing in IT outsourcing and workforce augmentation services. They help clients address skill gaps and project-specific needs by providing tailored solutions for local and offshore team recruitment. Their focus is on matching candidates to job roles efficiently to enhance operational efficiency, drive technological advancement, and support sustainable growth for businesses.

📋 Description

• Act as the primary point of contact for assigned Australian clients • Build and maintain strong, long-term client relationships • Develop an understanding of each client's business, IT environment and strategic priorities • Conduct regular client meetings, account reviews and Monthly / Quarterly Business Reviews • Monitor customer satisfaction and proactively address potential issues • Maintain accurate account information, contacts, opportunities and activities in the CRM • Coordinate IT service delivery and communicate client expectations to technical teams • Review service desk performance, ticket trends and SLA performance • Escalate recurring or critical service issues and coordinate resolution of client concerns • Track outstanding actions and ensure timely follow-up • Work with Service Delivery Managers and Technical Leads to improve service quality • Prepare account performance reports and present service performance and improvement recommendations • Identify opportunities to expand services, upsell and cross-sell within existing accounts • Prepare proposals, coordinate quotations and follow opportunities through to closure • Support account renewals and contract negotiations • Maintain sales pipeline and forecast accuracy • Support new client opportunities through discovery meetings, technical assessments, proposals, presentations and onboarding • Manage contract renewals, recurring revenue opportunities, pricing negotiations, account revenue and margin targets, and customer churn reduction • Report to the Australian Account Management / Service Delivery Manager

🎯 Requirements

• 3–5+ years of experience in IT Account Management, Customer Success, Service Delivery or MSP environments • Experience working with Australian clients is highly desirable • Good understanding of Managed IT Services / MSP business models • Strong client relationship management skills • Experience managing multiple client accounts • Strong understanding of IT infrastructure and cloud services • Excellent written and verbal English communication • Strong commercial and negotiation skills • Ability to work independently in a remote environment • Comfortable working Australian business hours • Working knowledge of Microsoft 365, Azure, Windows environments, Active Directory / Entra ID, Microsoft Intune, networking, firewalls, endpoint security, backup and disaster recovery, cloud computing, cybersecurity, Service Desk / ITIL processes, RMM and PSA tools • Ability to understand technical discussions and explain IT concepts to non-technical clients • Bachelor's degree in IT, Business, Management or a related discipline preferred • ITIL certification is an advantage • Microsoft certifications are an advantage • MSP / IT service management certifications are desirable • Sales or account management certifications are an advantage

🏖️ Benefits

• 100% work from home • Full-time employment