Customer Success Executive - Focus Accounts

March 29

Miovision

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Miovision provides cities with modern tools to fix today's traffic problems$1. .$1

Traffic Data Collection • Video Analytics • Software Development • Vehicle Counting • Portable Video Collection Units

201 - 500

💰 Private Equity Round on 2023-04

Description

• Acts as the point person within MIOVISION to manage our Focus Customers and ecosystem as it relates to the account. • Successfully manage customer relationships from “new to renew”, including onboarding, adoption, expansion. • Responsible for strategic management of the assigned focus accounts with the goal of deepening the MIOVISION relationship across all stakeholders within the accounts. • Document each individual customer journey and implementation process with a focus on accuracy and data integrity, including assembling necessary reporting. • Develop trusted relationships with customers including executive sponsors, key contacts, and end-users. • Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience. • Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way. • Be a problem solver for your customers and internally – see a challenge, create a solution. • Proactively monitor and manage customer health, risk, escalations and opportunities. • Coordinate with the product team on product documentation and customer enablement • Develop strategy to monitor rollout programs, track progress, address schedule changes as needed and coordinate the proper and time close out of each project. • Understand the strategic overview of the future city plan as it relates to the current technology offerings of MIOVISION and any affiliates, with V2x inclusion for our focus accounts. • Build a support and implementation team around the account and coordinate all resources and communication between sales, technical services, SE, engineering, and product development. • Travel is required approximately 50% of the time across the United States and Canada.

Requirements

• Bachelor’s degree or equivalent experience in information technology, engineering, or business development. • Minimum experience of 5 years technical account management, project management, installation, or configuration in a technical field. • Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal. • 5+ years in the role of sales, National / Focus Accounts, Sales engineering or Project Management ideally in the solutions market. • Strong project management skills with a particular focus on attention to detail. • Strong account management and team building skills with a particular focus on strategic planning. • Proven ability to build strategic and trusted relationships at all levels with the end user and the ecosystem partners. • High level of technical ability for POC, Pilots, Outcomes, and success measures. • Proven ability of solution sales and how to assess customer needs, outcomes, and the proper solution to meet the objectives. • Experienced design documentation skills. • 5+ years of experience supporting customers in a business-to-business technical industry. • Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support. • Ability to learn technical concepts around our product and our customer’s requirements, aligning the two. • Required passion and empathy to understand your customers and deliver to their needs. • Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you. • Strong presentation skills.

Benefits

• Comprehensive health benefits starting on day one • RRSP Matching Plan • Variable Incentive Plan • Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December • Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7 • Internet subsidy and a remote work allowance • Enhanced paternity and maternity leaves • Unlimited vacation policy • Wellness offerings (Fitness, Mindfulness)