Client Success Manager

March 8

Apply Now

Get a free AI resume review

Modern Health

WebsiteLinkedInAll Job Openings

Offering global, personalized mental health care designed to help you feel more resilient, productive, and empowered.

201 - 500

💰 $74M Series D on 2021-02

Description

• Manage a portfolio of accounts, serving as the face of Modern Health for our customers • Build and manage strategic relationships with a broad range of stakeholders, including HR Executives, Benefits Managers, and consultants • Align with clients to define and execute a program strategy for Modern Health that integrates within their broader benefit offerings • Partner with clients to meet and exceed their business objectives • Convert 'model' clients into Modern Health champions, leveraging their success for references and case studies • Drive utilization and engagement; ensure clients and their employees are utilizing key product features to maximize success • Use account data to understand opportunity/risk • Drive meaningful outcomes (e.g. improved wellness outcomes, benefits, retention, and renewals, or product expansion) • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive the successful adoption of Modern Health • Identify, manage, and resolve client risk areas & escalations and proactively develop solutions to avoid churn • Experience working with customers who have employees spread across disparate functions (including warehouse populations)

Requirements

• 4+ years experience managing relationships or selling to HR leaders or clients within the B2B tech and/or employer benefit space • Strong interpersonal, relationship-building, and listening skills • An owner in everything you do; you lead with independent thinking and autonomy • A proven track record of success with enterprise or mid-market accounts • Experience and comfort using data to share insights and make actionable recommendations • Experience managing client launches, renewals, and upsell • Engaging presentation skills, and a desire to lead projects with high visibility • Excitement for tackling and building processes around new challenges: you enjoy problem-solving, have keen attention to detail, and are motivated to drive ongoing team improvement • The flexibility and agility to work cross-functionally in a fast-paced environment with a sense of urgency and demonstrated initiative and independence • A sincere interest in and empathy for your clients and co-workers • Experience working in Salesforce, Gainsight, Jira, Google Suite, and Zoom • Passion for our mission and understanding of the healthcare/benefits space • Intellectually curious and a fast learner

Benefits

• Medical / Dental / Vision / Disability / Life Insurance • High Deductible Health Plan with Health Savings Account (HSA) option • Flexible Spending Account (FSA) • Access to coaches and therapists through Modern Health's platform • Generous Time Off • Company-wide Collective Pause Days • Family Support: Parental Leave Policy, Family Forming Benefit through Carrot, Family Assistance Benefit through UrbanSitter • Professional Development: Professional Development Stipend • Financial Wellness: 401k, Financial Planning Benefit through Origin • Annual Wellness Stipend to use on items that promote your overall well being • New Hire Stipend to help cover work-from-home setup costs • Monthly Cell Phone Reimbursement • Equal Pay for Equal Work Act Information