Customer Operations Manager

March 7

Modern Health

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Offering global, personalized mental health care designed to help you feel more resilient, productive, and empowered.

201 - 500

💰 $74M Series D on 2021-02

Description

• The Customer Operations Manager is a highly visible role across Modern Health’s go to market teams. • You will play a key role in driving the effectiveness and efficiency of our Customer Success (CS) team including development of strategy & processes and proactively managing the performance of the post-sales business. • Shape leaderships’ thinking around business performance and create the operational frameworks to support Modern Health’s growth. • Report to the Senior Manager, CS Strategy and Operations. • Develop deep understanding of the metrics that drive Customer Success and manage Client Success data with the goal of driving insights to actions. • Provide project/program management and manage day-to-day CS operations tasks (e.g., reporting and analysis). • Directly contribute to the CS business strategy by designing and implementing new or improved technical processes and workflows within the CS technology stack.

Requirements

• 3+ years in management consulting, Customer Success or Business Operations • Knowledge and experience with typical CS SaaS tech stack such as SFDC, Gainsight, Marketo, Looker, and Gong with specific expertise in Salesforce and Gainsight • Experience using and developing reports, metrics and dashboards with Salesforce, Looker or other relevant business intelligence tools • Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making • Experience designing and executing complex data analyses to deliver insights on business performance • Strong project management skills and ability to mobilize cross-functional teams towards common goals • Experience working in high-growth, performance focused environments • Able to move seamlessly from big picture thinking to operational tactics • Experience working in Enterprise SaaS businesses

Benefits

• Medical / Dental / Vision / Disability / Life Insurance • High Deductible Health Plan with Health Savings Account (HSA) option • Flexible Spending Account (FSA) • Access to coaches and therapists through Modern Health's platform • Generous Time Off • Company-wide Collective Pause Days • Family Support: Parental Leave Policy, Family Forming Benefit through Carrot, Family Assistance Benefit through UrbanSitter • Professional Development: Professional Development Stipend • Financial Wellness: 401k, Financial Planning Benefit through Origin • Annual Wellness Stipend to use on items that promote your overall well being • New Hire Stipend to help cover work-from-home setup costs • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more • Monthly Cell Phone Reimbursement • Equal Pay for Equal Work Act Information