Customer Service Representative, Career Changer

Job not on LinkedIn

🔥 12 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mplus Germany

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Mplus Germany is an AI-powered business process outsourcing and customer experience (CX) technology and consultancy provider that designs and operates multilingual contact center services across voice, chat, email, and text. It combines AI-driven platforms and agent support tools with CX consulting, IT engineering, and continuous development to help enterprises integrate, optimize, and scale customer service operations across industries such as e-commerce, banking, telecom and travel. The company emphasizes European language expertise, hybrid workforce models, strategic international locations, and rapid iterative improvements to boost agent efficiency and customer outcomes.

📋 Description

• Handle customer inquiries for a leading energy provider from a home office, resolving cases by phone or email • Process move-in and move-out notifications as well as supplier changes • Update master data, for example following relocations • Clarify questions about customer accounts and payment methods • Answer questions about meter activation, replacement, and removal • Answer billing-related questions • Identify the right tariff for customers

🎯 Requirements

• Professional experience • Very good spoken and written German • Strong communication skills and the ability to inspire customers • Flexibility to work during service hours from Monday to Friday, between 8:00 a.m. and 6:00 p.m. • Basic PC skills • Affinity for numbers • Minimum 32 Mbps DSL or cable internet connection • Ability to connect the PC via a LAN cable (Wi-Fi is not permitted) • A lockable home office, if you do not live alone

🏖️ Benefits

• Comprehensive paid online training (must be completed full-time) – we provide fully paid training • Work from home • Home-office allowance • Regular virtual team meetings • Company pension plan with an employer contribution • Work-life balance • Exclusive shopping discounts with more than 500 partner companies • Digital referral platform with attractive bonuses • Suitable for an accessible workplace • An elevator is available in the building