Manager, Mid-Market Customer Success

March 30

Muck Rack

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Helping organizations find the right journalists to pitch, report on media coverage and prove the value of their work.

Public Relations • Media Relations • Journalism • Computer Software • PR Software

201 - 500

💰 $180M Series A on 2022-09

Description

• Lead as Manager, Mid-Market Customer Success • Advocate for customer needs • Coach and advance the team • Focus on long-term customer health • Work with a large volume of customers • Participate in cross-functional initiatives • Collaborate with CSM leaders • Own key metrics for team • Build relationships with key customers

Requirements

• At least 3 years of SaaS customer engagement and renewal experience • At least 2 years of people management experience • Proficiency in managing pipeline, forecasting, and reporting in a CRM • Strong analytical and strategic thinking capabilities • Experience in working with mid-market accounts • Ability to collaborate with various teams • Willingness to travel up to 10% • Experience in building cohesive, distributed teams

Benefits

• Founder controlled, fully distributed organization • Opportunity to work with a leading SaaS platform • Awards for culture and product excellence • Emphasis on resilience, transparency, ownership, and customer devotion