Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇿🇦 South Africa – Remote

💵 $10 - $12 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Diagnose, troubleshoot, and resolve technical issues for clients • Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies • Manage support requests from beginning to resolution while keeping clients informed • Prioritize tickets, handle escalations, and meet service level expectations • Collaborate with teammates and other departments on complex technical issues • Create and maintain detailed documentation and strengthen the knowledge base • Coordinate with third-party vendors to resolve client issues • Participate in team meetings, technical training sessions, and continuous improvement initiatives • Deliver proactive, customer-focused support and build long-term client relationships

🎯 Requirements

• Previous experience working for a Managed Service Provider (MSP) is required • Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP • Experience administering Microsoft 365 environments • Solid understanding of virtualization technologies such as Hyper-V • Strong networking fundamentals and experience troubleshooting switches, firewalls, wireless networks, and connectivity issues • Experience using remote support tools, Remote Desktop, and RemoteApp technologies • Excellent troubleshooting and analytical skills with the ability to prioritize multiple issues • Strong written and verbal communication skills with a customer-first mindset • Team-oriented attitude with willingness to share knowledge and continuously learn

🏖️ Benefits

• Remote work • Collaborative and supportive team • Exposure to a wide range of technologies across multiple client environments • Modern tools and well-maintained documentation • Ongoing technical training • Career growth opportunities