ServiceNow Business Analyst - (India)

April 16

NewRocket

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We deliver meaningful experiences and extraordinary results with ServiceNow

Information Technology • Managed Services • Management Consulting • Professional Services • Consulting

501 - 1000

Description

• The ServiceNow Business Analyst is responsible for capturing customers’ business processes and desired outcomes across various ServiceNow implementation projects. • Business Analyst OT & Gen Platform will manage customer outcomes on complex level projects. • Configure and customize ServiceNow applications to meet business requirements, with a focus on OT use cases and broader platform enhancements. • Identify opportunities to improve business processes through the implementation of ServiceNow solutions, particularly within the OT domain. • Conduct workshops and lead multiple implementations from a customer strategy standpoint • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness • Own business requirements and agreement of priorities with clients/end users • Conduct impact analysis on existing business process and function • Produce functional specifications, wireframes, and mock-ups for delivery teams • Partner with technical team to conduct demos and show & tells with client end users • Contribute to writing test scripts including acceptance criteria • Facilitate testing/UAT and obtain agreement on priorities with client / end users

Requirements

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience • 4 + years of experience working in a business-related position • In-depth understanding of ServiceNow modules, particularly related to OT and general platform functionalities. • Strong knowledge of business process architecture principles for cloud-based platforms • Knowledge and exposure to the ServiceNow platform preferred • Strong written and verbal communication skills • Ability to assess and mitigate risk • Effective facilitation, coaching and mentoring skills with ability to motivate a team • Strong problem-solving skills; ability to simplify complex situations • Strong relationship management skills with all levels • Ability to deliver a high degree of customer satisfaction • Comfortable working in a matrixed organization • Comfortable working with ambiguity and change

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service