ServiceNow Solution Architect - ITSM

March 28

NewRocket

WebsiteLinkedInAll Job Openings

We deliver meaningful experiences and extraordinary results with ServiceNow

Information Technology • Managed Services • Management Consulting • Professional Services • Consulting

501 - 1000

Description

• Lead the successful delivery of ServiceNow solutions and services • Conduct requirements gathering workshops with clients • Configure and customize ITSM ServiceNow applications • Manage all aspects of application development • Mentor project crew members • Experience with implementing ServiceNow modules • Creation of script-based Assignment and Approval rules • Knowledge of ITIL V4 processes • Ability to plan and package ServiceNow platform solutions • Conduct ITSM/Platform capability Requirements Analysis sessions • Troubleshoot and support ServiceNow based applications • Draft use cases, functional requirements documents, and proposals • Provide technical assistance in a pre-sales capacity • Design custom or product-based solutions based on ServiceNow applications

Requirements

• Experience with ServiceNow ITSM/Platform products • 8-12 years of IT Services and proven architecture experience • Minimum 4 years preferred work experience on the ServiceNow platform • 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow • 5+ years of client facing consulting experience • Passion in engineering science and technology • Collaboration with customers • Strategic planning • Adapts quickly in a fast-paced environment • Scripting languages: HTML5, CSS, Bootstrap, JavaScript, AngularJS, jQuery, React • Databases: Oracle, Microsoft SQL, Postgres • Integrations: Web Services (REST/SOAP), SSO (Azure, OKTA), SAML, LDAP, OAUTH, JDBC, SFTP, E-Bonding • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience • Must continue education within the ServiceNow platform and beyond

Benefits

• Work with some of the world’s biggest brands • High-profile growth opportunity • Join an existing team working within the US market