Administrative Support Specialist

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🔥 28 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

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NexRep, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🤝 B2B

☁️ SaaS

B2B • Customer Service • SaaS

NexRep, LLC is a human-focused contact center solutions company that empowers a high-quality, high-performing virtual workforce. By providing work-at-home agents with state-of-the-art tools and technologies, NexRep enables them to deliver exceptional customer experiences across various communication channels. The company's mission is to create a socially responsible enterprise that engages and empowers agents, allowing for flexibility and a fulfilling work-life balance while consistently delivering superior results for clients.

📋 Description

• The Administrative Support Specialist provides operational and administrative support for agent lifecycle management, reporting, and technical assistance • This position serves as a key liaison between multiple departments to ensure agents are properly onboarded, credentialed, supported, and maintained throughout their engagement with the organization • Provisions and credentials new agents by completing onboarding requirements, system access requests, and account setup activities • Offboards agents by removing system access, updating records, and ensuring completion of all separation processes • Assists agents with technical support needs, including login issues, account access concerns, and basic troubleshooting • Maintains accurate agent rosters and workforce records across multiple systems • Generates, updates, and distributes reports to support operational and business needs • Tracks and monitors training and course completion requirements and follows up as necessary to ensure compliance • Communicates effectively with client, leadership, and internal departments to resolve issues and provide timely updates • Coordinates with cross-functional teams to ensure seamless onboarding, support, and offboarding processes • Maintains confidentiality of sensitive information and adheres to company policies and procedures

🎯 Requirements

• High school diploma or equivalent required • Previous administrative, workforce management, customer support, or related experience preferred • Proficiency in Microsoft Office Suite, with strong emphasis on Microsoft Excel • Strong organizational and time management skills with exceptional attention to detail • Ability to effectively multitask and manage competing priorities • Excellent written and verbal communication skills • Ability to build and maintain positive interdepartmental relationships • Professional demeanor and customer-focused approach • Strong problem-solving and analytical skills • Ability to handle confidential information with discretion and professionalism

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities