Account Executive

🕒 May 5

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Own and consistently achieve/exceed annual sales quotas across enterprise accounts • Drive end-to-end enterprise sales cycles, including prospecting, solutioning, negotiation, and closure • Identify and build large, strategic deals focused on Agentic AI, CCaaS, and digital CX transformation • Develop and execute account strategies for complex, multi-stakeholder global accounts • Build and maintain strong C-level and senior executive relationships • Position AI-led automation, virtual agents, and customer experience transformation solutions aligned to client business outcomes • Collaborate with internal teams (pre-sales, product, delivery, partners) to ensure solution fit and successful implementation • Expand existing accounts through upsell, cross-sell, and enterprise-wide agreements • Lead virtual global account teams to drive coordinated execution • Stay ahead of market trends in Agentic AI, GenAI, automation, and CX technologies

🎯 Requirements

• 12+ years of enterprise software sales experience (mandatory), with a strong track record of quota achievement • Proven experience selling Agentic AI / Generative AI / Conversational AI / CCaaS solutions into large enterprises • Strong hunter mindset with ability to open new logos and grow strategic accounts • Experience managing large, complex, multi-million-dollar deals • Deep understanding of CX transformation, automation, and SaaS platforms • Exceptional stakeholder management skills, especially at CXO / VP level • Strong commercial acumen and negotiation skills • Ability to work in a matrixed global organization and lead cross-functional teams • Excellent communication, presentation, and storytelling skills • High ownership, self-driven, and comfortable operating in a fast-paced environment

🏖️ Benefits

• Opportunity to work on next-gen AI (Agentic AI + GenAI) deals • Exposure to large enterprise transformations • Fast-paced, collaborative, and high-growth environment • Strong internal career progression opportunities • NiCE-FLEX hybrid model allows 2 days in office and 3 days remote per week