Cloud Support Engineer

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Act as the technical escalation point for mission-critical production customers • Investigate complex issues escalated from Core Support through resolution • Collaborate with Site Reliability Engineering and Product teams on customer issues • Work with the Incident team on emerging platform and service issues • Create training, documentation, and knowledge-sharing sessions based on escalated investigation patterns • Facilitate mentorship sessions for the Customer Support team • Deliver advanced troubleshooting, improve processes, and help ensure system reliability

🎯 Requirements

• 2–4 years of experience in a technical role, or 2+ years of experience directly with a major cloud hosting provider • Experience working directly with customers in person and via written communication in a technical support engineer capacity • Excellent collaboration abilities and a customer-focused approach • Advanced troubleshooting skills in networking, DNS, firewalls, Linux, Kubernetes, APIs, and object storage • Experience managing AI infrastructures, operating AI systems, utilizing AI storage solutions such as VAST, and resolving issues within cloud computing products and infrastructure • Professional customer communication and collaboration with internal stakeholders • Experience utilizing observability tools to analyze and resolve customer-impacting issues

🏖️ Benefits

• Benefits supporting health, well-being, finances, and life beyond work • FlexBase flexible workplace arrangement: work at home, in an office, or a combination of both