Senior Agent, Customer Service (Dutch Speaker)

March 15

OKX

WebsiteLinkedInAll Job Openings

Discover the future of investing, built on top of the world’s most trusted crypto trading app, and web3 platform.

Exchange • Blockchain • Futures • API • Technology

1001 - 5000

Description

• Undertake tasks delegated by Assistant Manager/Manager/Supervisor and Overseas BJ team • Identify areas for service and procedural improvement and make recommendations • Participate in team meetings, buzz sessions, provide feedback and ideas • Escalate queries or unresolved issues as advised • Handle inquiries/issues from global customers • Handle complaints and feedback related to websites, products, platforms, and services • Strong people skills and ability to navigate difficult situations • Solutions mindset and passion for finding the right solutions for customers • Excellent time management and ability to multitask • Excellent command of spoken and written English and Dutch • Strong customer service skills and highly motivated team-player • Knowledge of digital asset exchange/trading • Demonstrated ability to motivate others and achieve results • Fast typing skills (at least 40 words per minute) • Basic computer knowledge: MS Office, MS Outlook, Internet Explorer, and other applications like GA • Call center customer service-related work experience preferred • Willingness to work on shift rotation • Diploma from college or above, related to any major

Requirements

• Excellent command of spoken and written English AND Dutch • Strong customer service skills, highly motivated team-player • Knowledge of digital asset exchange/trading • Demonstrated ability to motivate others and achieve results • Fast typing skills (at least 40 words per minute) • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA • Call center customer service-related work experience is preferred • Willing to work on shift rotation • Diploma from college or above, related to any major

Benefits

• Work with a world-leading digital asset trading platform • Opportunity to work with blockchain technology • Competitive salary and benefits package • Chance to make innovative achievements that change the world