Customer Service Representative (Georgia, Europe)

March 7

Touch Support, Inc. & SNF Back Office

WebsiteLinkedInAll Job Openings

Touch Support has spent almost 20 years removing and preventing headaches for our clients and giving them peace of mind$1. .$1

End-User Help Desk Services • Public & Private Cloud Computing • System Administration • Disaster Recovery • Managed Infrastructure

201 - 500

Description

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively • Assist in onboarding, educating, and supporting customers • Help and guide customers with technical and billing-related questions • Act as a customer advocate • Increase customer satisfaction and build loyalty

Requirements

• Excellent communication skills in English • Passion for working with people and helping them • Strong interest in developing a career in the IT field • Readiness to learn at a fast pace • Solution-oriented mindset • Readiness to lend a helping hand and pass on knowledge • Ability to work in shifts (morning, afternoon, night shift) on a quarterly-based schedule

Benefits

• Work from home • Learning from scratch • Clearly defined promotional path • Development opportunities with valuable certifications paid for by the company • Young and friendly international team