Solutions engineer

March 19

Ometria

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Ometria is a customer data and marketing platform that helps retailers create personalized experiences customers love.

Ecommerce marketing • Customer insight • Online Retail • Single customer view • SaaS

51 - 200

💰 $40M Series C on 2021-11

Description

• The role of the Solution Engineer is to own the Ometria Tray environment and all the solutions contained within it. You are responsible for providing end to end solutions for connecting 3rd party data to Ometria and vice versa. You will be working closely with the sales and CS teams and prospects and clients. • You’ll make sure the solutions you provide are robust and supported, ensuring bugs are fixed quickly and upgrades are performed when needed. • You will work with prospects and customers to scope, build and test integrations. • You will be the expert on Tray and will provide the strategic direction on the use of the platform, expanding its use in Ometria and ensuring it is used to its fullest potential. • Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.

Requirements

• Experienced - you will have 2+ years’ experience in working with customers, identifying requirements and documenting the proposed solution. • Curious - you are excited about technology and the value Ometria offers retailers. You take proactive steps to ensure the solutions you deliver are fully featured and exceed expectations. • Driven - you want to succeed, you always succeed, and you’re able to do so with minimal support. • Excellent communicator - you can communicate confidently and authoritatively with a wide variety of internal and external stakeholders. • Personable - you know how to make customers comfortable, and they find you both engaging and credible in all conversations.

Benefits

• 30 days holiday + 1 day on your birthday (plus bank holidays) • Health Insurance (Bupa) • Mental Health Support (Spill, Calm) • Cycle to work scheme • Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) • Professional Development Fund