Technical Support Engineer

October 28, 2023

Edge

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Hiring globally is now easier than hiring locally.⚡️

501 - 1000

Description

• Reviewing all of the external channels for The Graph and be extremely present and responsive • Being helpful to all users of The Graph and ensuring each has a positive experience • Actively answering queries on Discord and identifying issues and bugs • Ensuring applications have seamless experiences with The Graph • Supporting business team in meetings • Managing relationships with potential users and subgraph implementers • Supporting business team to identify new leads for integrations or partnerships • Providing technical support and answer questions during hackathons, technical workshops and other community events • Collaborating with the business development and community teams to support subgraph developers, users, and network participants • Supporting end-to-end process of subgraph integrations and deployments • Supporting the bug bounty program and protocol testing

Requirements

• Excellent communication skills in English • Interpersonal skills • Attention to detail • Ability to take initiative and drive meetings and engagements with potential users • Experience with Customer Success and providing solutions for engineering products is preferred • Experience with Github and other developer tooling • TypeScript (intermediate skill level) • GraphQL (intermediate skill level) • Knowledge about The Graph, blockchain and web3 • 1+ year experience in Technical Support, Customer Success or similar • Bachelor's degree in Computer Science, Software Engineering or related practical experience • Knowledge about Cryptocurrency and the web3 community

Benefits

• Working with a revolutionary web3 company • Opportunity to contribute to the development of The Graph • Empowering builders and entrepreneurs to bring unstoppable applications to life • Championing a decentralized internet • Working with top web3 projects globally • Trusting in smart contract technology • Being part of the future of web3