Implementation Specialist

April 25

OneVision Resources

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Enabling and accelerating revenue growth through service for the smart-home professional.

Consumer Technology Support • Service Plans • RMR Marketing and Sales

51 - 200

💰 $4.9M Seed Round on 2020-01

Description

• Partner Onboarding: Lead new Partners through the end-to-end onboarding process • Product Configuration: Assist Partners in configuring and customizing the OneVision product • Technical Consultation: Provide initial technical guidance to Partners • Communication and Coordination: Serve as the primary point of contact for Partners during the onboarding process • Project Management: Effectively manage and complete multiple projects simultaneously • Issue Resolution: Identify and address any issues or challenges that Partners may encounter • Partner Education: Educate new Partners on key features and functionalities of the product configuration • Collaboration with Trainers: Work closely with dedicated trainers to ensure a smooth handover from the initial setup to the training phase • Documentation and Resources: Create and maintain onboarding documentation, guides, and resources • Feedback Collection: Gather feedback from Partners about their onboarding experience • Process & Resource Development: Contribute to innovations in our processes, operations, tools, and service offerings

Requirements

• Bachelor's degree in relevant field or equivalent practical experience • 3-5 years of experience in a Customer-facing role, with a focus on onboarding project management and software implementation • Basic technical aptitude and the ability to quickly grasp the technical aspects of a SaaS product • Strong project management skills, including the ability to organize tasks, set timelines, and coordinate efforts for simultaneous onboardings • Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable way • Strong interpersonal skills, a high degree of emotional intelligence, and be a great listener • Entrepreneurial spirit and adaptability to thrive in a dynamic, start-up environment • Ability to digest and work through detailed, complex situations and provide solutions • Results-driven mindset with a focus on achieving positive outcomes for Partners • High emotional intelligence and relationship building skills for navigating the various challenges associated with working with diverse people to bring Partners live • A love for improving processes • A willingness to iterate daily - we really, really mean this • The ability to make informed, independent decisions juggling multiple projects and priorities • A willingness to voice your opinion and engage in thoughtful debates - may the best idea win! • Check your ego at the door • A reliable work ethic and focus on delivering results, whatever it takes • A strong desire to be a team player - we are all in this together

Benefits

• Competitive salary • 100% company-paid medical insurance • Eligibility for dental, vision, short-term disability, and life insurance • Flexible time off policy • Employee funded 401K plan • Remote work-friendly--we’re a fully distributed team