Customer Support Specialist

April 25

Snap! Mobile

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Support Matters. We are the admin support platform that enables group leaders everywhere to build thriving programs.

201 - 500

Description

• Resolve customer inquiries in a timely fashion and within SLAs • Take ownership of customers issues and follow problems through to resolution • Work with the Snap! Store supply chain, 3rd party manufacturer, sales and operations teams to troubleshoot customer issues • Able to set and meet deadlines per internal and external customer expectations • Help drive continuous improvement of our business systems and processes • Contribute to the content and general organization of documents related to Customer operations, including SOPs, email templates, internal knowledge base articles, and more • Proactively reach out to customers when issues are identified • Tag and catalogue issues appropriately utilizing our internal ticketing tool

Requirements

• High School Diploma required • Actively pursuing or bachelor’s degree Preferred • Ecommerce experience preferred • Experience in Customer Service • Strong Communication Skills • Positive Attitude • Comfortable in working from home and achieving all Service-Level Agreements • Fast Learner – eager to take initiative • Hard Working and Determined • Preferred experience with: Zendesk, and Hubspot (or similar CRM).

Benefits

• Medical, Dental, Vision • 401K with a 4% match from the company • 13 paid holidays