Engagement Manager

Job not on LinkedIn

🔥 17 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpsArmy

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

💳 Fintech

🛍️ eCommerce

HR Tech • Fintech • eCommerce

OpsArmy is a fully managed HR service designed to help companies fill open roles and reduce payroll costs by hiring top international talent. It combines various HR functionalities including talent sourcing, payroll management, performance oversight, and career coaching, making it easier for businesses to scale efficiently. With a focus on providing skilled workforce solutions at lower costs and hassle-free onboarding, OpsArmy accelerates company growth while ensuring quality talent management.

📋 Description

• Own day-to-day client engagements and ensure projects stay on track • Coordinate between clients, internal teams, and remote talent to keep deliverables moving • Monitor project progress, priorities, deadlines, and potential roadblocks • Proactively identify issues and recommend practical solutions • Build strong working relationships with clients while maintaining clear boundaries and expectations • Translate client needs into clear action items for internal teams • Use project management, collaboration, and productivity tools to organize workflows and track progress • Maintain visibility across multiple projects and competing priorities • Improve processes, workflows, documentation, and systems as the business scales • Analyze operational information and use data to identify gaps and improvement opportunities • Work closely with leadership to resolve escalations and improve the overall client experience • Adapt to changing priorities, new technologies, and evolving business needs

🎯 Requirements

• 3+ years of experience in client operations, customer success, account management, project management, business operations, or a similar role • Experience working in a technology-driven, startup, SaaS, AI, or high-growth environment is strongly preferred • Strong technical aptitude and ability to quickly learn new tools and systems • Comfortable working with project management tools, CRMs, communication platforms, spreadsheets, and other cloud-based systems • Strong organizational and project coordination skills • Excellent written and verbal English communication • Strong problem-solving and critical-thinking abilities • Comfortable managing multiple projects, stakeholders, and priorities simultaneously • Highly proactive and able to identify what needs to be done without waiting for instructions • Comfortable working with ambiguity and changing priorities • Strong attention to detail and follow-through • Able to work independently in a fully remote environment • Experience in tech, SaaS, AI, startups, digital operations, project management, or client operations preferred • Candidates with primarily traditional call-center, BPO, or highly scripted customer service experience may not be the best fit

🏖️ Benefits

• Full-time employment • Fully remote work • Eastern Time (ET) working hours