Customer Success Manager – Growth

Job not on LinkedIn

🔥 1 minute ago

🌐 Brazil, Canada – Remote

🇧🇷 Brazil – Remote 🇨🇦 Canada – Remote

💵 $3k - $5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Panoptyc

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

🔐 Security

🔧 Hardware

Artificial Intelligence • Security • Hardware

Panoptyc is a company dedicated to combating theft in micro markets using advanced surveillance technology. They offer a combined software and hardware solution that leverages artificial intelligence to recognize suspicious behavior and alert operators, significantly reducing shrinkage amounts and saving operators time and money. With state-of-the-art cameras and intelligent software that automatically highlights suspicious incidents, Panoptyc empowers teams to efficiently address and manage theft without the hassle of reviewing endless footage. Their system makes footage accessible even when faced with network issues, offering a powerful solution for micro market theft detection.

📋 Description

• Take immediate ownership of accounts upon contract signature, ensuring zero missed or delayed kickoff calls • Lead structured onboarding and rollout calls across Loss Prevention, Operations, IT, and integrator teams • Establish clear timelines, deliverables, and mutual accountability from day one • Conduct deep, investigative check-in calls to extract true customer feedback and hidden pain points • Capture precise meeting notes and action items, ensuring customer complaints are documented, escalated, and resolved immediately • Solve operational issues with extreme urgency before they become churn risks • Act as the internal source of truth for account reality, bridging customer needs with Product, Sales, IT, and HITL operations teams • Translate customer issues into structured, actionable internal tickets and feature updates • Drive account adoption and ensure customers operationalize insights to achieve measurable shrink reduction • Uncover expansion, feature adoption, and upsell opportunities during routine check-ins • Own renewal execution, churn risk mitigation, and account health tracking • Maintain precise, up-to-date account records, health scores, and interaction logs in company tools • Standardize playbook SOPs for onboarding, issue escalation, and retention strategy

🎯 Requirements

• At least 5+ years of B2B SaaS Customer Success, Account Management, or Operational Onboarding experience • Ability to operate independently without pre-existing corporate safety nets or step-by-step handholding • Proven record of capturing granular customer feedback, driving issues to resolution, and identifying subtle upsell indicators • Excellent verbal/written English skills • Confidence to lead executive-level calls and set firm boundaries • Familiarity with CRM systems, workflow automation, and managing multi-site deployment setups

🏖️ Benefits

• 100% remote work flexibility • High-visibility role directly influencing customer retention, account expansion, and company growth