Senior Manager, Provider Operations

April 2

Parsley Health

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On a mission to transform the health of everyone, everywhere through the world’s best possible medicine.

Supplements • Medical Care • Personalized Health Plans • Health Coaching • In Depth Lab Testing

201 - 500

💰 Series B on 2020-11

Description

• Leads clinical capacity management and operational efforts, including availability assessment, capacity forecasting and optimization for all Clinical staff. • Manages Capacity Management and Provider Operations team by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback and addressing performance problems and issues promptly in alignment with our values. • Advises Medical Director, People & Culture, and Finance as to Clinical Staffing needs, and mix (Tiering,1099), as well as optimal national-level state licensing mix • Develops and executes workforce planning strategy and oversees staff managing clinical schedules. • Establish and deliver reports on a regular cadence to the Executive team regarding utilization and capacity metrics • Designs and maintains rigorous analysis practices using business intelligence methods and approaches while maintaining data integrity. Typical areas of analysis include: Clinician staffing mix, capacity thresholds, forecasting, national licensure levels, panel status (open/close), credentialing, and provider template optimization. • Works cross-functionally with clinical leadership, finance, sales, product, and growth to understand key drivers and inputs of Capacity. • Establishes key performance indicators (KPIs) and metrics to manage capacity and wait time SLAs. • Closely monitors capacity coverage gaps and makes data driven recommendations based on defined Service Level Agreements. • Manages staff overseeing clinical licensing, including record maintenance, information compilation, and submission of the necessary forms in order to obtain and maintain clinical licensing. Ensures the timely submission of materials to state agencies in order to obtain licenses promptly and efficiently. • Manage administrative work and projects relating to the organization’s entity structure (PCs and MSO).

Requirements

• 6+ years of experience in distributed healthcare operations and business process design/execution within a high-growth startup or healthcare environment and/or consulting • Demonstrated ability to effectively lead 1 or more direct reports to drive business outcomes • Expertise in clinical capacity and demand planning / workforce planning • Strong quantitative analytics experience with Excel/Google Sheets fluency • Adept use of Business Intelligence tools, such as Looker and Tableau • Strong, clear verbal and written communicator who can alter as needed between Engineering/Data, Vendor, and Executive / C-levels of style, detail and pacing. • Comfortable challenging assumptions, questioning data and diving into quantitative solutioning. • Ability to manage high-stakes, cross-functional projects • Demonstrated ability to manage and document complex operational processes • Resourceful, fearless self-starter with a bias towards action and efficiency • Trusted, team player looking to drive success in a fast-paced, start-up environment

Benefits

• Equity Stake • 401(k) + Employer Matching program • Remote-first with the option to work from one of our centers in NYC or LA • Complimentary Parsley Health Complete Care membership • Subsidized Medical, Dental, and Vision insurance plan options • Generous 4+ weeks of paid time off • Annual professional development stipend