Onboarding Consultant

April 26

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PartnerStack

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The all-in-one partnerships platform that ignites SaaS growth and ecosystems

partner marketing • channel marketing • partner marketing software • channel marketing software • partner marketing program

51 - 200

💰 Series B on 2021-05

Description

• Become an expert on the PartnerStack platform and continuously learn features being released and suggest how to improve our product • Coordinate and guide customer onboarding projects from kick-off to launch. This includes the creation of work back schedules and acting as the primary point of contact • Train customers on various aspects of the Partnerstack platform • Document key decisions that will help guide the customers with future platform decisions • Conduct extensive discovery about partner experiences, goals and pain points in an effort to make informed and consultative recommendations • Work cross-functionally with teams across the organization to help customers launch their program in the most effective way

Requirements

• You have experience in customer experience, project coordination, implementations or related roles • You are able to focus on new and effective ways to improve processes and provide value to the client • You are able to communicate effectively and succinctly to communicate value to customers • You thrive in a fast-paced environment, able to self-start and learn on the job • You Understand SaaS business and have an interest in keeping up with the industry • You work well on a team and can effectively manage stakeholder expectations • You can successfully prioritize competing tasks • You have true attention to detail and effective problem-solving abilities

Benefits

• A digital-first environment, so you can do your best work anywhere in Canada • A MacBook shipped to you and a budget for peripherals of your choice • Flexible working hours (in coordination with your team) • Flexibility to work abroad for up to 8 weeks at a time • Regular social events, even while working remotely • Annual peripheral refresh • Competitive salary and opportunities for promotion • High-quality health insurance, active from your first day • HSA and Wellness Accounts • Generous vacation and time off plan • Employee Stock Option Plan for everyone (ESOP) • RRSP with an employer matching component