Tax Clerk, Customer Support, Accounting, SaaS

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

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🗣️🇩🇪 German Required

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Logo of pathway solutions

pathway solutions

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

pathway solutions is a SaaS company that automates bookkeeping and accounting workflows for e-commerce and subscription (SaaS) businesses by integrating sales platforms and payment providers with DATEV. It provides prebuilt integrations for Shopify, Amazon, WooCommerce, Stripe, Chargebee, TikTok Shop and others to export invoices, revenues, payments, refunds and fees in DATEV-ready formats, create e-invoices, and enable compliant, automated reconciliations for merchants and tax advisors. The platform aims to save time, reduce manual errors, and ensure legal compliance for bookkeeping processes.

📋 Description

• Provide daily support to e-commerce entrepreneurs via email and video calls with accounting-related issues • Ensure high customer satisfaction through clear and friendly communication • Identify recurring issues and improve solutions • Work closely with the Onboarding Automation team to ensure customer satisfaction

🎯 Requirements

• Experience using DATEV (required) • Interest in the digitalization of the accounting industry • High self-motivation and results-oriented mindset (SMART goals) • Independent, structured, and process-oriented approach to work • Open to feedback, digital work, and a remote-first environment • Fluent in German and English

🏖️ Benefits

• Remote-first culture and family-friendly working hours—you decide when you work • Coaching budget • Mentoring • Diverse team • 30 days of paid vacation • Attractive compensation package • Opportunity to take on responsibility and grow with the company

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