Customer Support Specialist – B2B SaaS

🔥 25 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vivecti Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Vivecti Group is an integrated performance partner for healthcare providers that combines procurement services, SaaS-based supply- and inventory-management software, data analytics, and specialized consulting and management services. Founded as a hospital purchasing cooperative, the group now offers technology-enabled cost and process optimization (including scanner-based inventory systems, AI-supported master-data management and analytics), clinical and technical asset optimization, interim and top-management services, and a marketplace for food and medical supplies across multiple countries. Vivecti serves hospitals, clinics and other care providers with B2B, enterprise-grade solutions aimed at improving efficiency, reducing material and maintenance costs, and enabling data-driven decisions in healthcare operations.

📋 Description

• Perform initial technical qualification and analysis of incoming tickets in 1st-level support • Evaluate error messages, process logic, and system behavior • Independently handle technical customer inquiries relating to the Cockpit SaaS platform • Reproduce technical issues and answer questions about product functionality • Analyze and resolve issues in import and export templates • Work closely with Product Development, Professional Services, and Engineering • Support post-go-live activities by handling technical customer inquiries and coordinating with Professional Services teams • Monitor technical support KPIs and derive optimization measures • Contribute to ticketing-system automation, including workflows, routing, and classification logic • Support the AI bot by preparing technical content and maintaining knowledge entries • Maintain the knowledge base with technical FAQs, guides, and troubleshooting steps • Participate in workshops to further develop technical support processes

🎯 Requirements

• Initial experience or a strong willingness to learn in technical support for SaaS solutions • Ability to quickly understand technical relationships, analyze errors logically, and document issues in a reproducible manner • Understanding of data flows, user permissions, interface behavior, configurations, and system logic • Experience with CSV and Microsoft Excel file formats • Ability to communicate technical content clearly to customers and internal teams • Enthusiasm for new technologies, AI-powered tools, and digital processes • Analytical thinking, structured problem-solving skills, and a strong commitment to quality • Very good German language skills are required due to German-language customer and internal company communications

🏖️ Benefits

• Permanent employment contract and a secure position • Modern office facilities or the option to work from home • State-of-the-art work equipment • Company pension scheme • Corporate benefits • Individually tailored training and professional development opportunities • Comprehensive onboarding and support from a dedicated mentor • Discounted corporate rates at more than 4,000 sports and healthcare facilities through EGYM WELLPASS • Option to lease a JobRad bicycle