Customer Support Specialist – 2nd & 3rd Level

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Peter Park

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Peter Park is a company providing digital parking management solutions, aimed at optimizing parking spaces. They offer a barrier-free parking system that includes digital supervision, modern payment options, and license plate recognition technology. Peter Park serves a variety of industries, including cities, municipalities, healthcare facilities, retail, transport hubs, and leisure centers, in the DACH region and northern Italy. With a focus on efficient use of parking spaces, cost optimization, and enhanced customer convenience, Peter Park is a full-service partner from system consultation to installation and support.

📋 Description

• Handling escalated tickets from 1st level in 2nd & 3rd level support • Handling technical incidents as well as complex billing and system issues • Prompt, careful and independent processing of inquiries in day-to-day operations • Analyzing complex issues and deciding whether cases can be resolved directly or need internal clarification • Close coordination with Product & Tech for technical incidents beyond the support scope • Professional handling of sensitive data protection inquiries • Documenting solution paths in the Peter Park ticket system • Making knowledge available for 1st level and the support team

🎯 Requirements

• At least 2 years of experience in customer support • Ideally experience in 2nd/3rd level or technical support • Good basic understanding of technical contexts • Ability to explain technical concepts clearly • Willingness to work on complex tickets with legal relevance, e.g., contract law, data protection or terms and conditions • Strong hands-on mentality • Very good analytical skills • Solution-oriented way of working • Initiative and calm, professional manner when handling escalated inquiries • High degree of self-organization and reliability when working from home • Confident use of ticket/CRM systems, e.g., Zendesk, Freshdesk or HubSpot • Confident use of MS Office • German at native speaker level • Fluent in English, both written and spoken • Residence/workplace in Germany

🏖️ Benefits

• Permanent employment contract • Company pension plan • Corporate benefits • Bike leasing (Jobrad) • Subsidized Deutschlandticket or EGYM Wellpass • 29 vacation days • Flexible working hours • Option for EU workation • Structured onboarding • Modern Apple equipment for your remote setup from day one • Flat hierarchies and informal culture (Du) • Team events/office visits possible • Trust-based 40-hour work week