Customer Service Advocate – Luxury Client

🔥 13 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Support customers of a leading luxury skincare brand through phone, email, and/or chat channels • Handle occasional outbound callbacks • Assist with orders, subscriptions, account updates, product inquiries, and general service requests • Troubleshoot customer concerns and provide timely, effective solutions • Deliver personalized customer experiences reflecting luxury skincare brand standards • Use approved tools and resources to identify customer needs and recommend products • Resolve issues while maintaining quality, compliance, and professionalism standards • Accurately document customer interactions in required systems • Meet productivity, quality, customer satisfaction, and attendance expectations • Provide support Monday through Friday between 9:00 AM and 8:00 PM Eastern Time • Attend designated business-critical periods, including all Mondays, the five business days leading up to the 20th of each month, and other identified peak periods

🎯 Requirements

• Minimum of 2 years of customer service experience in a contact center or customer support environment • Strong written and verbal English communication skills • Proficiency using computers and navigating multiple systems simultaneously • Demonstrated problem-solving and critical-thinking abilities • Ability to work a flexible schedule and maintain consistent attendance during business-critical periods • Experience supporting customers through phone, email, and/or chat channels (preferred) • Experience supporting premium, luxury, skincare, beauty, or e-commerce brands (preferred) • Prior experience in a work-from-home environment (preferred)

🏖️ Benefits

• Fully remote work from home • Benefits of working for an established organization • Exceptional team environment • Opportunities for growth • Positive, encouraging, performance-driven culture • Supportive remote-team processes and culture