Customer Support Specialist – E-commerce, Phone, Chat, Email

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Provide timely, professional, and customer-focused support through phone, chat, and email • Assist customers and business partners with inquiries related to online orders, deliveries, accounts, and services • Identify root causes and provide accurate and effective solutions • Research and troubleshoot customer concerns using internal systems, tools, and available resources • Coordinate with internal teams and third-party delivery partners for assistance or escalation • Support delivery-related concerns, including order status, delivery issues, address updates, and other service requests • Document customer interactions, actions taken, follow-ups, and resolutions • Manage multiple inquiries across phone, chat, and email while maintaining quality, accuracy, and responsiveness • Follow established processes and procedures while using sound judgment for unique or complex concerns • Identify recurring issues and share customer feedback, trends, and insights with appropriate teams • Maintain up-to-date knowledge of Promenade’s products, services, processes, and support tools • Meet quality, productivity, accuracy, and customer experience expectations • Participate in training, coaching sessions, team meetings, and process updates

🎯 Requirements

• Customer service or support experience, preferably in e-commerce, retail, delivery, hospitality, or a similar environment • Strong verbal and written communication skills • Comfortable handling phone, chat, and email interactions • Strong active listening and problem-solving skills • Customer-focused, patient, and professional when handling challenging situations • Strong attention to detail and accuracy • Comfortable navigating multiple systems and learning new technology and processes • Able to manage multiple priorities in a fast-paced environment • Reliable, adaptable, and able to work independently while collaborating with a team • E-commerce or online marketplace experience is a plus but not required • Order management or delivery support is a plus but not required • Multi-channel customer service experience is a plus but not required • Experience supporting phone, chat, and email is a plus but not required • Experience working with third-party delivery providers is a plus but not required • Experience supporting restaurants, retail, florists, liquor stores, butcher shops, or pet stores is a plus but not required

🏖️ Benefits

• Fully remote work-from-home model • Benefits of working for an established organization • Opportunities for growth • Positive, encouraging, and performance-driven culture • Training and coaching sessions • Team meetings and process updates