People Operations Coordinator – Mental Health Care

Job not on LinkedIn

🔥 1 minute ago

🌐 Philippines, Colombia, +3 more countries – Remote

🇵🇭 Philippines – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👥 People Operations

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Answer HR and operational questions from 100+ clinicians and staff about PTO, payroll, and benefits • Escalate complex payroll and benefits issues to specialist teams and follow up through resolution • Present updates to groups of 30–40 clinicians in virtual meetings • Assist clinicians with scheduling logistics and administrative questions • Coordinate clinician onboarding across multiple US states with different licensing and credentialing requirements • Build and maintain state-specific onboarding SOPs and checklists • Train new hires on internal systems, the EHR platform, and collaboration tools during their first 30 days • Manage offboarding steps and records for departing clinicians • Track state-mandated compliance steps such as fingerprinting and live scans • Support credentialing clinicians with insurance payers state by state • Maintain records according to HIPAA data handling rules and state mental health regulations • Conduct second-round interviews for senior operations and leadership roles • Explain internal workflows, tools, and team structure to senior candidates • Maintain knowledge of the internal CRM system and new EHR platform • Collaborate daily with credentialing, revenue cycle, legal, and client coordinator teams

🎯 Requirements

• 5+ years of professional experience, with recent roles in HR coordination, people operations, or employee support • Working knowledge of US payroll, PTO, and benefits structures, including handling and escalating employee questions • Hands-on use of at least one CRM or project management platform: HubSpot, Zoho, Salesforce, Monday.com, or BambooHR • Experience coordinating employee onboarding and offboarding, including document and compliance tracking • Experience presenting updates or running training sessions for groups of 30+ people • English at C1+ CEFR level • Stable internet with a backup connection or backup work location • Experience in mental health, therapy, or medical practice operations preferred • Experience with an EHR or practice management platform such as SimplePractice or TherapyNotes preferred • Exposure to HIPAA, insurance payer credentialing, or state licensing requirements preferred • Experience onboarding employees across multiple states, countries, or locations preferred • Experience with a US HRIS such as Gusto or Rippling preferred

🏖️ Benefits

• Competitive salary based on experience and skills • Fully remote work from anywhere • Team incentives and recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO in accordance with company policy • HMO coverage after 3 months for full-time employees based in the Philippines • Direct mentorship from international industry experts • Ongoing learning and development resources • Global networking opportunities