Field Support Operations Representative I

January 9

Penumbra, Inc.

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Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies$1. .$1

1001 - 5000

Description

• Review, analyze, and process complex orders • Coordinate and process orders for shipment and billing • Identify inventory and order-related discrepancies • Serve as primary back-up to Order Processing • Generate and process Returned Material Authorizations (RMAs) • Respond to general requests related to order fulfillment and product inquiry • Work directly with internal and external departments • File customer complaints • Comply with regulations, QMS standards, and procedures • Log metrics data for quality purposes • Maintain excellent customer and sales relations • Support various time zones as assigned • Work company holidays as business needs necessitate • Adhere to the Company's Quality Management System (QMS) and relevant regulations, standards, and procedures • Ensure other members of the department follow the QMS, regulations, standards, and procedures • Perform other work-related duties as assigned

Requirements

• Associate degree with 2+ years of administrative experience in a corporate environment, preferably in a regulated industry • Strong oral, written, and interpersonal communication skills • Competence with Microsoft Office (Outlook, Word, and Excel) • SAP, Salesforce, and Microsoft Dynamics experience desirable • Keen attention to detail and the ability to manage multiple tasks and deadlines • Business travel from 0% - 10% • Potential exposure to blood-borne pathogens • Requires some lifting and moving of up to 25 pounds • Specific vision abilities required

Benefits

• Competitive compensation package including benefits and equity program • Medical, dental, vision, life, AD&D, short and long-term disability insurance • 401(k) with employer match • Employee stock purchase plan • Paid parental leave • Eleven paid company holidays per year • Minimum of fifteen days of accrued vacation per year • Paid sick time in compliance with applicable law(s)