Customer Support Specialist

March 13

Practice Better

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Better practice management. Better client support. Better engagement. Better outcomes.

Health and wellness • Wellness Client Management • Booking & Scheduling • HIPAA/PIPEDA Compliance

11 - 50

Description

• We’re looking for a Customer Support Specialist for our Toronto office to support and engage our users as we scale our SaaS company. You will have an opportunity to help implement new programs and processes to ensure maximized customer satisfaction and retention. You will be given a lot of autonomy and ownership over your work, and have the team there to support you. This role is ideal for someone who embraces challenges, appreciates the hard work and extra hours that go into being part of a start-up, and shares our passion to support Health & Wellness professionals.

Requirements

• 2+ years of experience in a customer support role in a SaaS environment • Experience in a customer support role in the Health and Wellness Industry is a bonus • Tech-savvy Live Chat experience is a bonus • Experience with Zendesk is a bonus • Detail-oriented, well organized, efficient with time management • Hustles to ensure success, you thrive in a fast-paced environment • Dedicated to putting the customer first and ensuring an exceptional user experience • Results-driven, strategic thinker • Requires little supervision to produce superior results • Able to work efficiently in a remote setting • Able to work certain weekends to ensure support coverage for all customers • Excellent written, oral, and communication skills in English

Benefits

• Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work. • Generous health benefits plan : Coverage starts from Day 1 and includes vision & dental. • Choose your device : Are you team windows or apple? You shouldn’t have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick! • Home Office Allowance : $500/year to ensure your home office is set up for optimal comfort and productivity. • Health & Wellness Allowance : $750/year to support your health & wellness related goals and hobbies. • Learning & Development Allowance : $1000/year to explore a new skill, attend a conference, read some new books, etc. • Fully Remote : Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery. • Events & Free Lunches : We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend.