Senior Enterprise Billing Success Manager (B2B SaaS)

May 9

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Prompt Therapy Solutions Inc

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A fully integrated enterprise software solution for the physical therapy industry$1. .$1

11 - 50

Description

• Onboard enterprise billing teams to train their entire RCM staff on billing best practices and support their smooth transition onto the platform • Assist sales as needed on the sales cycle for enterprise prospects • Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to enterprise teams, and teams of other sizes as needs arise • Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and understanding of Excel and data analysis functions • Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data • Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite • Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays • Build relationships with enterprise billing teams • Understand unique team needs to help configure and develop workflows with their new EMR/PM system • Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system • Promote customer satisfaction and loyalty by understanding each customer's unique (and evolving) needs, delivering value, and exceeding expectations • Provide guidance and expertise to billing success managers and interdepartmental partners • Provide expert support to the sales team as needed

Requirements

• Bachelor's degree in Finance, Accounting, or Business or CPA, CFA, or similar • 5+ years in the medical billing industry, PT/OT/SLP experience is strongly desired • Experience working in or with enterprise sized RCM companies with 100 or more therapists preferably in a success role or RCM leadership role • 2-3 years minimum of RCM leadership experience • Solid understanding of fundamental accounting concepts • Strong technical skills • Highly Proficient in MS Excel • Understanding and learning software is a passion of yours • Strong written and verbal communication skills • Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours • Prepared to grow quickly into your role and take on greater responsibilities as needed • Able to work independently with minimal direction and oversight

Benefits

• Competitive salaries • Remote environment • Potential equity compensation for outstanding performance • 401k • Health Insurance Benefits • Generous PTO • Company-wide sponsored lunches