Technical Account Manager

April 6

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Protera

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Certified SAP and enterprise cloud service provider

SAP Hosting • SAP AMS • SAP Professional Services • Cloud • SAP Cloud

201 - 500

💰 $10M Series A on 2021-07

Description

• Experience with support and operations of SAP systems, SAP-specific infrastructure sizing, compute, storage, backup and recovery, networking, and security design. • Experience in customer-facing positions in support, service delivery management. • L3/L4 support for steady state customers. Must have experience on working with large customers (US base). Good experience to handle P1/P2 incidents. • Strong experience on SAP administration and database specially in HANA, Sybase ASE, Oracle. Hands-on experience on additional DB will be added advantage. • Strong conceptual knowledge and hands-on experience on HA, DR setup, test drills and troubleshooting. • Strong conceptual knowledge and hands-on experience on backup and recovery scenarios of SAP supported databases. • Hands on project experience with running SAP on AWS, Azure or GCP. • Hands on experience in SAP system and database upgrades (end to end: planning to cutover planning and execution), handling performance issues, HyperCare support, SAP change management, performance optimization. • BOBJ BI Platform/Data Services Basis Administration, Upgrades and Support. • Mentor and support other colleagues and L2 team for L3 Basis delivery. • Manage maintenance related changes and negotiate service windows with customer as per Protera resources availability. • Overall responsible for managed services SLAs like availability (proactive monitoring), Incident resolutions as per Protera SLAs, System recoverability (100%) - Backups & DR • Prepare and manage customer specific technical procedures. • Prepare and present Protera standard Monthly reports with interactive discussions and detailed analysis on important KPI / Exceptions • Organize and drive ad-hoc customer meetings for managed services delivery.

Requirements

• 10 to 15 years in SAP System Admin/NW/Basis Administration/Technical architecting/delivery. • All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations, and support – Must have at least 2 non-HANA DB exposure • SAP Security (Basic knowledge and understanding) • Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc. • SAP and cloud certifications. • Ability to negotiate and communicate with other support partners like SAP and Functional partners. • Strong presentation/communication/facilitation skills (oral and written) • Must be well organized, detail oriented and capable of juggling numerous priorities. • Works well with teams or in a team environment, with the ability to work independently. • Primary contact for all customer communications for Managed services

Benefits

• Work from Home set up • Comprehensive medical benefits • Gratuity, PF, EPS and Bonus • Shift Allowances • Health and wellness Allowances • Learning and Development Allowances