Account Manager – Tech Startup

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PULT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

☁️ SaaS

💰 Pre Seed Round on 2022-01

B2B • SaaS • Workplace Management

PULT is a comprehensive hybrid workplace management solution designed to streamline office operations. It offers a suite of features including desk booking, visitor management, room reservations, and office insights. With its cloud-based platform, PULT enables organizations to efficiently manage various aspects of a flexible office environment, enhance employee coordination, and optimize space utilization through integrations with popular tools like Slack and Microsoft Teams.

📋 Description

• Customer onboarding & account management: use scalable approaches to support a large number of customers • Analyze usage trends to identify opportunities for increased customer engagement • Develop targeted measures to minimize risk and reduce churn • Identify and drive expansion opportunities in collaboration with the Sales & Support teams • Actively listen to customer feedback to support continuous product improvement • Ensure high data quality in the CRM through documentation and by identifying automation opportunities

🎯 Requirements

• 2+ years of experience in Customer Success or Account Management at a SaaS company • Fluent in German and English • Analytical thinking • Problem-solver: able to identify issues and implement sustainable solutions • Experience identifying and closing up-/cross-selling opportunities • Ability to prioritize tasks based on customer needs and expansion potential • Strong commitment to data quality and accuracy • Initial experience in process design, automation, and scaling

🏖️ Benefits

• Uncapped commission structure • All necessary work equipment provided, including a new MacBook, and more • Generous vacation allowance above the Spanish average • A dynamic environment that encourages your professional development • An exciting and challenging role where you actively contribute to the company’s success and growth