Senior Technical Support Specialist

April 9

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Qualified

The #1 pipeline generation platform for revenue teams that use Salesforce

Conversational Marketing • B2B Sales • CRM • Demand Generation • Marketing Automation

51 - 200

💰 $95M Series C on 2022-04

Description

• Actively managing support queue to resolve product-related issues • Supporting Success Architect team through technical understanding • Working with engineering team to diagnose and report on problems • Collaborating with product team to implement customer feedback • Improving documentation, processes, and knowledge base • Providing critical communication during incidents • Assisting leadership in improving customer operations strategy

Requirements

• Ability to explain complex features to technical and non-technical users • 3+ years of support experience in B2B SaaS company • Bachelor's degree • Excellent interpersonal, communication, and writing skills • Extensive knowledge of Salesforce CRM • Working knowledge of marketing automation systems • Working knowledge of Javascript and API errors • Knowledge of web technologies • Passion for making customers successful • Ability to analyze and solve complex problems • Interest in growing career in Technical Support

Benefits

• Working on cutting edge technology • Opportunity to transform customer experience • Agile team environment

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