Team Lead Account Management, Marketplace

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SHOP APOTHEKE EUROPE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🛒 Retail

💊 Pharmaceuticals

Healthcare Insurance • Retail • Pharmaceuticals

SHOP APOTHEKE EUROPE is a pharmacy company focused on providing healthcare and pharmaceutical services within Europe. Operating under the brand name Redcare, it emphasizes a people-first approach to pharmacy, aiming to guide individuals through their health journeys. The company is committed to sustainability, aligning its strategies with the Paris Climate Agreement to contribute positively to environmental health. SHOP APOTHEKE EUROPE also engages in public affairs, investor relations, and offers career opportunities for those interested in joining their mission-driven team.

📋 Description

• Lead and develop an Account Management team with a focus on performance, customer orientation and continuous improvement • Develop and implement the account management strategy to increase customer retention, account growth and long-term partner success • Full responsibility for the performance of the Account Management portfolio and for achieving key KPIs such as revenue growth, customer retention and customer satisfaction • Support and develop team members through regular feedback, performance management and individual development plans • Build, optimize and standardize processes, playbooks and best practices to make Account Management efficient and scalable • Work closely with Sales, Onboarding, Retail Media, Operations and Country Heads to ensure excellent partner support • Manage the entire customer lifecycle with the goal of identifying growth opportunities, reducing churn and maximizing long-term value for our partners • Analyze market and competitive developments to identify optimization potentials and drive sustainable growth

🎯 Requirements

• Several years of experience in account management, ideally in a marketplace, platform or e‑commerce environment • Initial leadership experience or a proven ability to guide and develop teams • Demonstrable success in strategic account development and revenue growth • Strong commercial/entrepreneurial mindset, excellent analytical skills and confident use of data-driven decision making

🏖️ Benefits

• Fitness: Stay healthy with a membership package (M) for Urban Sports Club, giving you access to a wide range of sports and fitness offerings • Remote work: If your role does not require on-site presence, we can arrange your place of work individually — even for up to 20 days per year anywhere in the EU • Mobility: We provide employees with a fully funded Deutschlandticket (German public transport pass) that can be used at any time • Development: Grow! We support and promote your individual development through various internal and external trainings • Vacation: 30 days of paid vacation per year (plus Rosenmontag) and the option to take up to 10 days of unpaid leave for employees with more than one year of service