Customer Advisor, Vodafone

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🕒 January 7

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regiocom SE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

⚡ Energy

🤝 B2B

🏢 Enterprise

Energy • B2B • Enterprise

regiocom SE is a German business-to-business provider of IT, software and customer-care services focused on the energy sector. The company offers BPO processes for grid operators and energy suppliers, market transparency and regulatory services (e. g. , MaStR, IDA feed-in billing), cloud and IT services, service-center operations, and bespoke software development for energy document standards. regiocom positions itself as an experienced, enterprise-focused partner for utilities and other organizations needing integrated IT, regulatory and customer service solutions.

📋 Description

• You handle inbound customer calls (no cold calling!). • You assist with technical questions related to internet and TV. • You convince customers to stay with us (winback). • You advise on plans and suitable solutions. • You document your conversations and ensure customer satisfaction.

🎯 Requirements

• Excellent German skills (C1) • Enjoy communicating and providing customer service • Inbound sales experience? Great — not required • Motivated, willing to learn, and goal-oriented • Proficient with PC and CRM systems • Calm, friendly, and solution-oriented approach — even during difficult conversations

🏖️ Benefits

• Permanent contract from day one • €2,460 base salary + €0.50/hour bonus • Strong commission model — no cap, only opportunities • Fully paid onboarding & ongoing coaching • Up to 30 vacation days • Hybrid work after the probation period — including a home office allowance • Subsidy for the Deutschlandticket (public transport pass) or e-bike leasing • Professional development through our "Talent" program — we support your long-term growth